Users should not receive the synchronization message anymore. Please perform this procedure as the last resort. NOTE: This step also resolves some Signature problems in Outlook.Ĭaution: we received confirmation from users, that resetting (reimaging) the Windows OS resolved this error. Uninstall Microsoft Office Desktop Apps including the preinstalled My Office app in Windows 10. If the issue still persists, please continue troubleshooting with Solution 2. macOS: /usr/local/kerio/mailserver/store/mail//.Linux: /opt/kerio/mailserver/store/mail//.Windows: C:\Program Files\Kerio\MailServer\store\mail\\.Alternatively, go to Start > Run and type services.msc -> stop Kerio Connect.C:\Users\ \AppData\Local\Kerio\Outlook Connector.C:\Program Files (x86)\Kerio\OutlookConnector.v7.2 Outlook 2011 for Mac Support Kerio Connect now provides full native support for Microsoft Outlook 2011 for Mac. C:\Program Files (x86)\Kerio\UpdaterService v7.3 Kerio Outlook Connector (Offline Edition) - Fixed compatibility of SSL connections from Microsoft Outlook after installing KB2585542 update.If the process failed to uninstall, use the KTUninstall tool to remove unnecessary files. You can also use Kerio Connect Client to access the message. The original message can be found in the Failed Message.eml attachment and you may succeed in opening it.
This is usually caused by an error in the message, but there may be a bug in the product too. We are sorry, but an error occurred while synchronizing the message from the server to your Outlook account. Kerio Outlook Connector hasn't been able to deliver the message.
The following error on the message is displayed:Įmail Subject: Unable to synchronize a message! Users are getting an email message from Kerio Outlook Connector regarding a synchronization issue.
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